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- cbull: I run a Netbackup Windows environment and get the "missing path" a lot. It's usually caused by ghost devices and here's how to fix it. Delete the "missing path" devices from the Device -> Drives portion of the NBU GUI. Then go to the media server the drives are connected to and open up a CMD.EXE prompt. Type in "set devmgr_show_nonpresent_devices=1" (notice underscores) then type "start devmgmt.msc". The device management snapin should appear. Under the View menu, select "show hidden devices". Drill down to your tapes drives. If you see any tape drive devices that are grayed out, delete them. While you're there, verify that all the tape drives have Symantec drivers and not the built in Windows driver. Reboot the media server. When it comes back up use the same procedure to verify that the correct number of devices are showing in device manager and that there are no ghost devices. Then go to your NBU GUI and run the device discovery wizard for that media server. The correct tape devices should now show up in the GUI and without the "missing path". Hope it helps! cbull
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All compatible drive paths are down, but media is available

Written on 16 December 2008 – 17:26 by savasirez

If you are getting the following error while trying to backup

“All compatible drive paths are down, but media is available”

Try the following:

Go to the Device Monitor
Right click on any drive that is DOWN
Select Up Drive to up the drive
Wait 30 seconds and refresh this page if not already refreshed. You should be able to see the drive at UP state and you can start your backups again.

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All compatible drive paths are down, but media is available

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